Asianet Digital Customer Care Number, Asianet Cable Toll Free No

Asianet Digital is one of the largest cable TV operator and service provider in Kerala. Asianet Digital is a subsidiary of Asianet Satellite Communications Limited. The Asianet cable provides digital cable TV services, broadband through the cable to customer offer more than 300+ SD and 60 HD channels and services.

Asianet Digital TV customer Care Number, Toll Free No

Asianet Cable Helpline number: 93-88-800-800
Asianet Digital TV Toll-Free number: 1800 425 4725 (08:00 to 22:00 Hours)
Tel. Number: + 91-4713071100 / 2700244
WhatsApp Complaint number: 7591925925
Support E-Mail: helpdesk@asianet.co.in
Website: www.asianet.co.in

Corporate & Registered Office:

Asianet Digital Network Private Ltd
2 A, Second Floor, Leela Infopark
Technopark, Kazhakootam,
Thiruvananthapuram, Kerala.

Regional Customer Care in-charges Phone Number, email id Details

Thiruvananthapuram Office
Rajeev K.
email: rajeevk@asianet.co.in
Phone No: 0471 7107744

Kollam Office
Shailendra
email: shilendra@k.asianetindia.com
Phone No: 0474 2741292/7593891897

Kottayam Office
Gowri Antharjanam
email: gowri@asianet.co.in
Phone No: 7593033012/0481 2583331

Kochi / Eranakulam Office
Sushanth
email: susanth_kk@asianet.co.in
Phone No: 0484 3076100/0484 3076200

Thrissur Office
Anil K. K.
email: anilkk@asianet.co.in
Phone No: 7593002065/7593002056

Kozhikode Office
Janardhanan
email: jana@asianet.co.in
Phone No: 0495 2721005

Contact Nodal Officer

Suppose you are not satisfied with your complaint’s redressal by Asianet Digital TV Customer care Executive or Customer Care in-charges. In that case, you could approach our Nodal Officer with the complaint number of the complaint you have registered at the Asianet Digital TV Call Center.

Name of Nodal Officer: Mr. Vijayakumar P D,
Address: Asianet Digital Network Pvt Ltd, 2 A, Leela Infopark, Technopark, Kazhakootam, Thiruvananthapuram -695 581
Contact Number: + 91 471 3071192
Email id : vijaykpd@asianet.co.in
(Work timings: 09:30 hrs to 17:30 hrs
Working days: Monday to Friday / Saturdays: 09:30 to 13:30hrs)

Appellate Authority

In case your complaint has not been resolved by Nodal Officer, you could send your appeals to the Appellate Authority in the prescribed form in duplicate.
Contact Address: Asianet Digital Network Pvt Ltd, 2 A, Leela Infopark, Technopark, Kazhakootam, Thiruvananthapuram, Kerala.
Name of Appellate Authority: Mr. Krishnakumar
Email id: krishnakumar@asianet.co.in
Contact number: + 91 471 3071190 / + 91 8086011023
Fax: + 91 471 2527878

FAQ

1. How do I find my Asianet Digital TV Subscriber code or ID?
The Subscriber code or ID will be available on the left corner of the bill. The Subscriber code will also be there in all the SMS / Text messages sent by Asianet to the Subscriber. The Subscriber can inform the helpline at 93 88 800 800 of the MAC ID of the Set-Top Box found on the bottom of the STB.

2. How can I change/update my Registered Mobile Number?
Suppose you need to change the registered mobile number by calling Asianet Digital TV helpline number at 93 88 800 800 or by emailing to helpdesk@asianet.co.in Through the portal. In that case, E- KYC can be registered on www.myasianet.in by clicking the E-KYC update button, enter the mobile number, enter OTP received to validate, and proceed to update/ change.

3. What are the methods of recharge my subscription?
Offline: Pay at nearest Asianet office, Franchisee, Akshaya Kendra, or any Airtel payments bank outlets Online: Visit www.myasianet.in , click on the Quick Recharge button to recharge or if through PAYTM app, pls select Cable TV & click on Operator – Asianet Digital TV to proceed for recharging.

4. How can I select my channels or add or delete channels in Asianet Digital TV?
You can select your channels, add or delete or change channels as per your requirement. If you are a first-time user, pls visit www.myasianet.in , Register and log in to www.myasianet.in to view your subscription details. As per TRAI Regulations, subscribers can choose to select channels or bouquet of channels from Suggestive packs, Broadcaster packs, or add individual a la carte channels.

To Add Steps: Click the + button (plus button in Blue colour), add the desired channels or packs, Select from My cart, Click Preview, click Pay to complete the process.

To Delete: Steps: On your current channels or packs, Click the X button to remove channels or packs (X button in Red colour), Click on the Confirmed button to complete the deletion of the channel or packs.

5. How can I upgrade my current set-top box SD to HD?
You can upgrade your current SD Set-top box to HD or Magic Box by calling the Asianet Cable helpline No at 93 88 800 800. The helpline will inform the amount to pay and notify the nearest Asianet office to enable the upgrade. Or contact the nearest Asianet office or Franchisee to upgrade.

6. How to register complaints about Asianet Cable TV services?
You can register complaints by calling our 24 hr Customer care or through the website asianet.co.in or by sending an email to helpdesk@asianet.co.in or by WhatsApp to the number: 7591925925

Asianet Digital TV Channel List